We ship worldwide—use the flag selector to view local stock, rates, and currency. Import fees/taxes may apply outside the UK, USA, AU and EU.

We ship worldwide! Please ensure you&#x2019;re browsing on the correct webpage so we can offer you the best rates and stock availability for your region. You can change your country by clicking on the flag at the top of the menu of our website! Please note if ordering outside of UK, USA, Australia and EU you may incur a higher shipping cost at the checkout, also note that the customer will be responsible for any import fees and taxes when shipping internationally.

Where do you ship to?

Orders are processed in two business days and delivered within 3–6 business days.

We aim to get your order processed and dispatched within two business days, slightly longer for large orders. Standard delivery time is 3-6 business days.

How long does shipping take?

UK delivery from £4; free standard shipping on orders over £50. Channel Islands pricing differs.

United KingdomIf your order is under &#xA3;50:Royal Mail Standard Delivery (2-4 working days) - &#xA3;4Royal Mail 24 Delivery (1-2 working days) - &#xA3;6Express Delivery(1-2 working days) - &#xA3;8 If your order is over &#xA3;50:Standard Delivery (2-4 working days) - FREERoyal Mail 24 Delivery (1-2 working days) - &#xA3;6Express Delivery(1-2 working days) - &#xA3;8 UK - Channel Islands*Standard delivery (3-5 working days) (FREE on orders over &#xA3;50) - &#xA3;4Express delivery (1-2 working days) - &#xA3;8*Prices are as displayed - VAT is not charged to Channel Islands customers WorldwideDHL Expedited Delivery: 7 - 15 working days0-5 kg - &#xA3;18&gt;5kg - &#xA3;36For worldwide delivery options, see our global sites by changing the flag in the top right-hand corner.Please note that the customer will be responsible for any import fees and taxes when shipping internationally.

How much does shipping cost? UK

US delivery from $8; free standard shipping over $75. Territories/Canada have separate rates.

USAIf your order is under $115:Standard Delivery (3-5 business days) - from $8Express Delivery (2-3 business days) - from $10 If your order is over $115:Standard Delivery (3-5 business days) - FREEExpress Delivery (2-3 business days) - from $10 USA- OTHER TERRITORIESIncludes Puerto Rico, Guam, Virgin IslandsStandard shipping: (4-9 business days) - from $25 CANADAStandard shipping: (4-9 business days) - from $21.56 (rates based on location)

How much does shipping cost? US

EU delivery rates vary by destination—final cost shown at checkout for your location.

EU delivery rates vary by destination with the final cost shown at checkout for your location. If you&apos;re having trouble or need more information before trying the checkout page please reach out to support-eu@dockandbay.com and our friendly team will be happy to help!

How much does shipping cost? EU

AU delivery from $8 (free over $120). NZ from $10 (free over $150).

AUSTRALIAIf your order is under $120:Standard Delivery (3-6 working days) - $8Express Delivery (1-3 working days) - from $14 (based on order weight) If your order is over $120:Standard Delivery (3-6 working days) - FREEExpress Delivery (1-3 working days) - from $14 (based on order weight) NEW ZEALANDIf your order is under $150:Standard Delivery (5-8 working days) - $10Express Delivery (2-4 working days) - from $20 (based on order weight) If your order is over $150:Standard Delivery (5-8 working days) - FREEExpress Delivery (2-4 working days) - from $20 (based on order weight)

How much does shipping cost? AU

We ship from the closest warehouse (UK, US, AU or EU) based on your delivery address.

Depending on your delivery address, your order will be shipped from either our UK (West Sussex), US (Wisconsin), Australia (Sydney), or EU (Germany) warehouse.Please refer to the shipping estimates at the checkout page for more information, and ensure that you&apos;re on the right website for your country.

Where is my order shipped from?

Delivered via Royal Mail, Amazon, or DPD—chosen to get your parcel to you fastest.

For all UK orders, we use a variety of delivery services offered by Royal Mail, Amazon, and DPD in order to get your order to you as soon as possible.

Which courier is my order shipped with? UK

Delivered via USPS, Amazon, or UPS—service selected for best speed/coverage.

For all US orders, we use a variety of delivery services offered by USPS, Amazon, and UPS in order to get your order to you as soon as possible.

Which courier is my order shipped with? US

Delivered via Australia Post, Amazon, or DHL—service varies by order.

For all AU orders, we use a variety of delivery services offered by Australia Post, Amazon, and DHL in order to get your order to you as soon as possible.

Which courier is my order shipped with? AU

Delivered via DPD, Amazon, or FedEx—service selected per order.

For all EU orders, we use a variety of delivery services offered by DPD, Amazon, and FedEx in order to get your order to you as soon as possible.

Which courier is my order shipped with? EU

We currently only deliver to residential addresses (no PO boxes/BFPO).

We can only ship to residential addresses, so we recommend only putting a residential address in the delivery section. We don&apos;t want your order to go missing in transit!

Do you deliver to PO boxes or BFPO addresses?

You’ll get a tracking code by email once your order ships — or contact us if you can’t find it.

Once your order is shipped, you will receive an email confirmation with a tracking code so you can follow your order to it&apos;s new home.If you can&#x2019;t find your tracking information, drop us an email on sales-us@dockandbay.com, sales-uk@dockandbay.com or sales-eu@dockandbay.com depending on your country for help, and one of our friendly team members will help as soon as possible.

Where can I find my tracking information?

You can edit your address within 60 minutes of ordering—after that, contact us ASAP.

If you placed your order less than 60 minutes ago, you can head to your order confirmation and edit your address.If you have missed this window, we may still be able to help. Please send us an email to help@dockandbay.com as soon as possible to let us know your order number and what you need the address corrected to, and we&#x2019;ll be able to let you know if we can successfully change this. If your order has already been dispatched, we won&#x2019;t be able to change the address, but you can choose the best available option on your tracking link, such as directing it to a pickup shop.

I've entered the wrong address, what can I do?

Check tracking details, delivery photo/location and neighbours—then contact us with the form if still missing.

If your order is showing as delivered, but it hasn&#x2019;t landed at your feet, please be sure to check your tracking link for a delivery photo and delivery location (it might be hiding, or have ended up at a neighbour&apos;s!). If still no luck, please fill out this form, and our team will do everything they can to help solve this problem for you!

What should I do if I didn’t receive my order?

UK orders are dispatched from our Crawley warehouse. Custom orders come from Worthing.

All orders are packed and shipped from our friendly warehouse in Crawley, UK. All custom orders ship from Worthing, UK.

Where do you ship from? UK

US orders ship from our Wisconsin warehouse with love and efficiency.

All orders are packed and shipped from our friendly warehouse in WI, USA.

Where do you ship from? US

EU orders ship directly from our German warehouse.

All orders are packed and shipped from our friendly warehouse in Germany.

Where do you ship from? EU

Yes, collections are sometimes possible with 48 hours’ notice — email us to arrange.

We can sometimes help facilitate collections! Please reach out to sales-us@dockandbay.com, sales-uk@dockandbay.com or sales-eu@dockandbay.com depending on your country for help. Please note that if we are able to help we will need 48 hours&apos; notice so that the order can be picked and ready for you when you arrive. The minimum order value is required for warehouse collections, along with the contact details of the company or individual collecting.

Can I arrange collection?

Contact our sales team ASAP to correct your address before dispatch.

Please drop us an email at sales-us@dockandbay.com, sales-uk@dockandbay.com or sales-eu@dockandbay.com depending on your country as soon as possible to let us know of the mistake. We will do our best to help.If your order has already been dispatched, please contact us and also let the courier know that you need to update your address.

I made a mistake with my address. What can I do?

If your order doesn’t arrive, fill out our contact form — our team will help resolve it quickly.

In the rare case you have a delivery issue, please fill out the form on our contact us page. Our team will do all they can to help solve this problem for you.

What happens if I don't receive my order?

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Dock & Bay UK

Find all the details on Dock & Bay wholesale shipping — from where we ship and delivery times, to tracking, address changes, and collection options.

Shipping