We accept Visa, MasterCard, Amex, PayPal and Klarna—select at checkout.

You can currently pay by credit or debit card (VISA, MasterCard and American Express are all accepted), with PayPal, or with Klarna. Simply select your preferred payment method at the checkout.

Which payment options do you have available?

Yes—Klarna offers Pay in 30 days or 3 interest-free instalments (availability may vary).

Yes! Through Klarna, you can choose to pay later in 30 days or through 3 interest-free instalments over 90 days.Klarna is a payment service provider that takes end-to-end responsibility for your payment. We have a whole page to answer all of your questions about Klarna, which can be found here.

Do you offer payment plans?

We don’t include prices on packing slips. Select “gift receipt” at checkout for easy exchanges.

We LOVE that you&apos;re thinking of choosing Dock &amp; Bay for your gifting! In the UK we don&#x2019;t include packing slips (we like to save this paper so that we can make paper aeroplanes), and in all other countries, we don&apos;t include the pricing on our packing slips within any orders, so you never need to worry about them knowing how generous you were (not that we&apos;re biased!). Please also be sure to click gift receipt when placing your order and send it to the recipient in the unlikely event they may want to swap.

I'm buying a gift and don't want the recipient to see the price, is that possible?

You can self-serve changes/cancel within 60 minutes; after that, contact us ASAP.

If you placed your order less than 60 minutes ago, you can head to your order confirmation and either cancel or your order or edit your address. If you have missed this window, we may still be able to help. Please send us an email to help@dockandbay.com as soon as possible to let us know your order number and whether you&#x2019;d like to cancel or what you need the address corrected to, and we&#x2019;ll be able to let you know if we can successfully do this. If your order has already been picked we won&#x2019;t be able to cancel and if it has been dispatched, we won&#x2019;t be able to change the address, but you can choose the best available option on your tracking link, such as directing it to a pickup shop.

Can I cancel my order or change my address?

Cancel within 60 minutes if possible; otherwise contact us immediately. Personalised items aren’t returnable.

If you&#x2019;ve noticed this just after placing your order we recommend you cancel your order which you can do via your order confirmation up to 60 minutes after placing. You should get a very quick refund. If you&#x2019;re not able to cancel please get in touch with the team ASAP via our contact us page to see if we&#x2019;re able to catch this before it&#x2019;s embroidered. Unfortunately, we are unable to accept returns on personalised products even due to mistakes so please be very careful!

I made a spelling mistake with personalisation, what can I do?

Sorry—we can’t process orders by phone/email. Please order via the website.

We are still a small team who are super busy providing you with the stripey goods, so unfortunately, it isn&apos;t possible for them to process any orders placed by email or phone. Please use our website to place your order quickly and easily. Of course, if you have any questions, please get in touch via our contact us page.

Can I place an order over the phone or by email?

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Dock & Bay UK

How to place, manage or fix orders: payment methods, plans, cancellations/changes, personalisation issues, and gifting options.

Ordering

Where do you ship to?

How long does shipping take?

How much does shipping cost? UK

How much does shipping cost? US

How much does shipping cost? EU

How much does shipping cost? AU

Where is my order shipped from?

Which courier is my order shipped with? UK

Which courier is my order shipped with? US

Which courier is my order shipped with? AU

Which courier is my order shipped with? EU

Do you deliver to PO boxes or BFPO addresses?

Where can I find my tracking information?

I've entered the wrong address, what can I do?

What should I do if I didn’t receive my order?

Where do you ship from? UK

Where do you ship from? US

Where do you ship from? EU

Can I arrange collection?

I made a mistake with my address. What can I do?

What happens if I don't receive my order?

Shipping

How do I return my order?

When will I receive my refund?

How can I exchange an item?

I have been gifted an item and want to exchange it, what do I do?

Can I return a personalised item?

I have received a faulty item, what do I do?

How long do I have to return?

Returns & Exchanges

Do you offer a guarantee or warranty?

Do these towels actually dry you?

What is the difference between your towels?

What size poncho should I order?

My towel is stained, what can I do?

How do I care for my products?

What is the size, weight and thickness of the towels?

Where are your products designed and made?

Do your products contain any harmful chemicals?

What certifications do your products and factories have?

The product I want is out of stock, when will it be back?

Can I personalise my towels?

Do the sets come in the same packaging?

Products & Care

What is the 100% recycled material?

Why did you change everything to this 100% recycled material?

Why is using post-consumer recycled plastic better for the environment?

Sustainability

I'm having trouble placing my order, what can I do?

How do I sign up for the mailing list?

Website & Technical Help

How do gift cards work?

How long do gift cards take to arrive?

Can I use gift cards in stores?

Can I part-pay with gift cards?

What happens to any remaining balance on my gift card?

Can I return/exchange my gift card?

Gift Cards

Are there any discounts available?

How do I apply a discount code to my order?

Do you offer student discount?

Do you offer key worker discount?

My discount code won’t work - what can I do?

Can I use two discount codes at the same time?

I missed out on an offer - can I still get the discount?

Discounts